F888's Privacy Policy — Your Data, Our Responsibility

F888 (https://f888.io) is a trusted online betting and gaming platform in Bangladesh. We believe every user's privacy is a fundamental right. This privacy policy transparently explains how f888 collects, stores, uses, and protects your personal information.

By registering with f888 or using our services, you agree to this Privacy Policy. We've written this policy in plain, easy-to-understand language so every member knows exactly what we do with their data — no legal jargon, just straight talk.

This Privacy Policy applies to the f888 website, mobile application, and all associated services. If you use any of our platforms, this policy applies to you.

F888 only collects the information needed to deliver the best possible service to you. We don't believe in gathering data unnecessarily. Below is a detailed breakdown of what is collected and under what circumstances.

Information Collected at Registration

• Full name (as it appears on your National ID)
• Date of birth (for age verification)
• Email address
• Mobile number
• Permanent address
• Preferred Currency & Language

Information for KYC Verification

• Copy of National ID or Passport
• Proof of address (utility bill or bank statement)
• Proof of payment method (bKash/Nagad account number)
• Selfie or photo (for identity verification when required)

Automatically Collected Information

F888 uses the information it collects for the purposes outlined below. Each use has a clear reason behind it, and we never use your data for anything beyond what is stated.

• Account Management: Your basic information is required to create, verify, and manage your f888 account.
• Service Delivery: Your information is used to process betting, gaming, and financial transactions.
• Customer support: Your information is needed to respond to your queries and complaints accurately and promptly.
• Security & Fraud Prevention: To detect and prevent unusual activity on your account.
• Legal compliance: Managing KYC and AML (Anti Money Laundering) processes in compliance with regulatory authority guidelines.
• Service improvement: To analyze your usage patterns and improve your f888 experience.
• Relevant promotions: To keep you informed about bonuses and offers tailored to your preferences (you can opt out at any time).
• Responsible Gaming: To monitor your gaming behaviour and provide timely support when needed.

F888's core principle is simple — your personal data will never be sold. That said, there are limited, specific circumstances under which information may be shared. These are outlined in detail below:

Legally Required Disclosure of Information

F888 may be legally required to disclose information in response to court orders, government directives, or demands from international regulatory bodies. This is done strictly through legal processes, and f888 always provides only the minimum information required.

Trusted Service Partners

F888 works with a select group of trusted third parties who help us operate our services — including payment processors, technology partners, and security specialists. When sharing data with these parties:

• Only the minimum necessary information is ever shared.
• All partners are bound by agreements consistent with our privacy policy.
• They are never permitted to use your data for their own purposes.
• Upon termination of their relationship with f888, partners are required to delete any data held on our behalf.

We never share

• Your information is never sold to advertisers or marketing companies.
• Your personal information is never shared with social media platforms.
• No information is shared with competing companies.

F888 uses cookies to personalise your experience and improve site performance. Cookies are small text files stored in your browser.

Types of Cookies Used by f888

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain f888 services.

F888 follows industry-leading technology and processes to keep your data safe. Our security framework is multi-layered, so your information stays protected even if one layer is compromised.

• 256-Bit SSL/TLS Encryption: All data transfers occur over encrypted channels.
• Two-factor authentication (2FA): Add an extra layer of security to your account.
• Regular security audits: A full security review conducted by our expert team once every three months.
• Secure Data Center: Our servers are hosted in internationally certified data centers.
• Access Control: Only authorized personnel have access to limited data.
• Data Backup: Regular backups are maintained to ensure no data is lost in the event of an unexpected incident.
• Intrusion detection system: Any suspicious login attempts are automatically detected and blocked.

F888 believes you are the true owner of your data. The following rights belong to you, and we are committed to upholding every one of them:

• Right to Access: You can request to view the information f888 holds about you at any time.
• Right to data correction: If any of your information is incorrect, submit a correction request and we'll action it within 72 hours.
• Right to Erasure: After closing your account, you may request deletion of your personal data. However, certain information may need to be retained for a specified period due to legal obligations.
• Data Portability: You may request a download of your data in a standard format (CSV/JSON).
• Right to Restrict Processing: You can request that the use of your data be restricted to specific purposes.
• Opt Out of Marketing: You can opt out of promotional emails or messages at any time.

To exercise these rights, email us at support@f888.io. We typically respond within 30 days. For more complex requests, it may take a little longer — but we'll keep you informed.

F888 does not retain your data indefinitely. Each category of information has a defined retention period, determined by legal requirements and business needs.

Once the designated retention period expires, your data is securely and permanently deleted or anonymised so that you can no longer be identified.

F888 is strictly an adults-only (18+) platform. We do not knowingly collect information from minors or grant them access under any circumstances.

• Date of birth is verified at the time of registration.
• Age is verified as part of the KYC process.
• Any account suspected of belonging to a minor is suspended immediately.
• Any data collected from a minor by mistake is deleted immediately.

F888 may update this Privacy Policy from time to time. Changes may be made in response to regulatory updates, new technologies, or modifications to our services.

• We will notify you at your registered email address before any significant changes take effect.
• The date of any changes will always be noted at the top of this page.
• Continued use of f888 after any changes takes effect will be considered your acceptance of the updated policy.
• Previous versions of this policy are available upon request.

For any questions, complaints, or requests regarding this privacy policy or your data, please contact us:

• Email: support@f888.io
• Live Chat: Available 24/7 on f888.io
• Response Time: Usually within 24–48 hours